Thank you for visiting and shopping at www.GroundLevelDistribution.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Once your order is shipped you will receive an email with all your tracking information and order information. If you order on the weekend or during the week after 5pm EST, then you will receive an email during the next business day. Orders are shipping between the hours of 9am-5pm EST Monday thru Friday, excluding holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. Boxes or APO/FPO Addresses
www.GroundLevelDistribution.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
www.GroundLevelDistribution.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
www.GroundLevelDistribution.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Ground Level Distribution is NOT liable for any shipments that are held or seized by the Customs of your country. We will NOT refund any orders due to shipments not arriving as it is your responsibility to understand the law of your own country.